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Tips and Training

This section of the site is full of handy tips and training information to help you get the most out of Google Apps.

Keep coming back to see the weekly tips that are added to this page.

Google Mail Forwarding Instruction

posted Dec 19, 2012, 8:53 PM by Jade Thaveekij   [ updated Dec 19, 2012, 10:24 PM ]

This web page shows how to edit mail forwarding

1. Login to Google Apps access portal via  website.

Note: If necessary, please ask your office IT Coordinator about user name for access.

2. Access Settings icon on top right, the Gear Icon.  Then, select  Settings.

3.  Switch to tab  Forwarding and POP/IMAP.  

Then,  Click at  Add a forwarding address  button.

4. Enter your email address for forwarding.  This should be your email address account in the new email system.

Then, click Next  when complete.

5.  Google will ask you to confirm the correct email forwarding address.  

Please click  Proceed  .

6.  Google will send an email to your new mailbox with Confirmation Code where you have to click to confirm your identity.  

Please click
OK to complete this first part.

7.   Now, switch to your new email system.  

Logon with your necessary login / password.   You should find an email from Team as shown aside.  

Please open the email.

8.  The email content will be similar to the one shown aside here.  You will see the long URL as shown in the middle of the screen.  

Please click on URL.

Note: If the URL is not operational for any reason, your manual confirmation code is shown in blue highlighted text.

9.  Your email will now forward to new email account as requested.  Please proceed to the next step for configuring the forwarding option.

10.  Switch back to Google Apps account and configure your Forwarding Option as followed:

  1. Keep Mail’s copy in the Inbox (as unread)
  2. Mark Mail’s copy as read (as read)
  3. Archive Mail’s copy (hide from Inbox), and
  4. delete Mail’s copy (delete)

11.  Once you make necessary change, please scroll down to the bottom of the Settings  page and click on  Save Changes.

The process completes here.

Remove Unwanted Email Addresses from Google Email

posted Mar 22, 2012, 11:45 PM by Jade Thaveekij

Sometimes, Google remembered incorrect email address in its Recent Contacts that you wanted to remove.  Please follow steps shown below to remove them.

At Google mail interface, select the Mail (1)  link and change to Contacts (2) view

Switch to Other Contacts (3) and select the items that you want to remove (4).  Then, select  More and Delete Contacts (5) as necessary.

Google Offline mail is back on Google Chrome

posted Mar 5, 2012, 6:30 PM by Jade Thaveekij

Google recently announced again supports for Offline Email using Google Chrome.  

In order to use this Offline capability, please download Google Chrome and follow this URL below to install it from their Chrome Web store (free of course)

You will be able to read your Google Mail offline while you're on the road.

Google says my password is incorrect

posted Mar 5, 2012, 5:51 PM by Jade Thaveekij   [ updated Mar 5, 2012, 5:53 PM ]

If you were setting up mail clients to access your AFS Google Apps server and Google says your password is incorrect, please follow below steps to update your Google Apps password once again.

Due to the fact that your AFS Google Apps used the Single-Sign-On to authenticate with AFS Global as the main authentication process, in some cases, your password in AFS Global might not need complexity required by Google.  Please update your AFS Global password by going to your account and enter your password and click save.

Your password should be at least 6 characters long in order for Google to accept it.

Setup Mail Clients (Outlook, Apple Mail) with AFS Google Apps

posted Mar 5, 2012, 5:41 PM by Jade Thaveekij   [ updated Mar 5, 2012, 6:09 PM ]

Google Mail Web Interface offers intuitive web mail experience.  However, you may decide to download your email and read/reply them offline through your computer directly.  

Please consult this Google web help page for instructions on how to setup your preferred clients to read AFS Google Apps mail.

Note: For all references to 'User Name', please use your  as your address.  

Should Google still says that your password is incorrect, despite your 100% sure that it is, please follow this link to reset your password via AFS Global once again.

Receive Spam Mails? Mark them in Google

posted Mar 4, 2012, 9:00 PM by Jade Thaveekij

Tired of receiving spams in your AFS Google mailbox.  Please follow instruction below to fight spam.

Removing spam

To remove spam from your inbox:

  1. Select the message you'd like to report.
  2. Click the spam button in the toolbar above your message list. 
    (If you have the message open, you can also report it as spam by using the same button.)

To remove spam forever:

  1. Click the Spam link along the left side of any Gmail page. (If you don't see Spam along the left side of your Gmail page, click the More drop-down menu at the bottom of your labels list.)
  2. Select the messages you'd like to delete and click Delete forever.
  3. Or delete everything by clicking Delete all spam messages now.

The more spam you mark, the better our system will get at weeding out those annoying messages. If you or we mark a good message as spam, select the message and click Not Spam at the top of the message. If you marked it as spam, you can also immediately click Undo afterwards to recover the message.

Original message posted on Google

Send Email with Graphics as External Images

posted Nov 30, 2011, 6:53 PM by Jade Thaveekij   [ updated Dec 8, 2011, 2:41 AM by Suppachai Sangtongkhamsuk ]

During these holiday seasons, you may want to send out e-cards to thousands of recipients via e-mail.  Please help us save our Internet traffic and mailbox space by simply uploading those images to your organization website or Facebook (or even uploading video to Youtube), and then link it to your e-mail that you send out.

In this tutorial, you will find how to upload a photo as well as how to insert them into your e-mail via Google Apps.  

1. Pick where to upload your photo.  In this example, we are using a simple image from a Facebook, this should be fairly simple.  Select any images you already uploaded to Facebook.   You may want to make sure that the image is copyrights free to avoid misuse of any intellectual rights.  Select the image you want to copy, right click and select  Copy Image URL.  This will copy into your clipboard.  

2. Now, switch back to your Google Apps Mail interface.  Select COMPOSE a new message.  Then, select the Image icon as highlighted below.

3. Change the  Web address (URL)  as below.  Paste the URL value from the above step.  then click OK.

Once you click OK, the image will be inserted into the content of the email as image link.  The actual image is not being sent in the email content, but only the pointer back to facebook website..

Using Local Mail Client to Read/Send your Google Mail

posted Aug 3, 2011, 2:25 AM by Jade Thaveekij   [ updated Aug 22, 2012, 7:27 PM ]

With Google Apps implementation, it is possible to download your Google Apps mail to your local computer and work offline.  This Google help page will show you how to configure email clients as needed. 

Should you need to read your email from a mail client, Mac Mail, Thunderbird or Outlook, please following Google documentation found at

Your username is
and IMAP server is
SMTP server is

If you need further assistance, please feel free to create an IT support ticket or contact your office IT Coordinator.

Enhanced Google Docs Feature

posted Mar 30, 2011, 1:08 AM by Jade Thaveekij

Google recently announced new features for Google Docs.  Some of the cool features highlight here, just less than one-tenth of the entire posts here from official Google What's New page.

Connectors in drawings
Newly created lines can be connected to shapes and will stay connected when you move those shapes. Learn more.

Mobile editing in Google Docs
You can now edit text documents and create both text documents and spreadsheets on your mobile device. Learn more.

Optical character recognition (OCR)
You can now upload and convert PDF or image files to text. Learn more

Add IOC Code to your Name

posted Feb 16, 2011, 6:25 PM by Jade Thaveekij   [ updated Dec 6, 2011, 10:12 PM ]

Do you miss the IOC Code in your name so that others know where you're from?  In Lotus Notes, this is possible through the additional 'Organization Unit' suffix under your name, say, Rolando Araya/CRC/AFSIP.  This is not possible in Google without a little modification.  

From Google Mail, top right you will see Settings.  Click again at Accounts tab.  Your default name should be your  Firstname Lastname  as per suggested.  Click  edit info  next to your name.  Now, add IOC code so that your name become  
Firstname Lastname IOC

Next time, when you send email to another person, your name will become  Firstname Lastname IOC.  

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