Again, IT is an evolving changes.  We have migrated the content in this  https://it.afs.org  site to our new home, AFS World Café  system.   
You can see the updated content directly here.

Welcome to the new AFS IT Resources site! The central place for all IT information in AFS

In this site you'll find an announcements blog, information on IT Projects and time frames, monthly release notes and dates, a filing cabinet for all IT related documents, information on IT Strategy and huge resources areas for specific tools, such as Google Apps and the Participant Portal, with information on their background and implementations, and many useful images, videos and tutorials.

Should you need to create a new Support Request, please login to  https://www.afsglobal.org/itservices  using your AFS Global login credentials.  IT Team will eventually close down Lotus Notes version and migrate to this  Web Version  very soon.


posted Oct 1, 2012, 12:07 AM by Jade Thaveekij

This web page section lists out Frequently Asked Question for AFS IT System landscape.  If there are new issues, they will be added regularly.

Changing G to A in Crystal Reports

posted Sep 30, 2012, 11:23 PM by Jade Thaveekij   [ updated Oct 1, 2012, 1:57 AM ]

In some rare cases that you may have used G as selection criteria or search condition in your Crystal Reports, you may need to modify your Crystal Report file as procedures below.

After the changes from G to A starting October 3rd, 2012, please modify your report file via Select Expert as screen shot below.

If you have included PLACEMENT_STATUS_CODE from SV_PLACEMENT table, you might want to check or verify the display condition.  This should be displayed as A (Accepted) instead of G (Guaranteed).

To modify the Select Expert, simply change the field selection criteria accordingly.

Should you need further or details assistance, please submit your support ticket  at  https://www.afsglobal.org/itservices

Allowing other to access your Google Mailbox - Delegation

posted Sep 17, 2012, 8:58 PM by Jade Thaveekij   [ updated Sep 17, 2012, 9:18 PM ]

Google Mail enable you to setup Email Delegation so that your direct supervisor or team member to have access to your mailbox.  This is generally good in case of shared mailbox or temporarily during vacation. 

For more detail settings, please follow this original Google Help Page

  •  Enter Settings menu and switch to  Accounts tab.

  • At Grant access to your account section, click Add another account.

  • Enter your desire email address which will have access to your mailbox

  • Type in email of your team member then click Next Step.
  • Confirm the email address, make sure you know what you are doing.  

  • Click Send email to grant access
  • Another notification window appear.
  • On the other mail account, you should receive an email with a reference URL to confirm the authorization.  

  • Once this is confirmed, this is in effect.
  • In order to access the other mailbox, click at your account on top right, you may upload your profile picture as well.

  • Select the desire account you want to gain access.  

Setting Forwarding in your Google Mailbox

posted Sep 17, 2012, 8:53 PM by Jade Thaveekij   [ updated Feb 20, 2014, 12:44 AM ]

        In case you need to be away on leave or vacation, you may want temporarily setup email forward to your boss, or other member in the office.  Please follow this simple guide on how to create Forwarding.

        This instruction also works with forwarding to your personal email accounts for Board members or Volunteers as well. 

  • Enter Settings menu and switch to Forwarding and POP/IMAP tab.  
  • Click at  Add a forwarding address. 
  • You have option to Keep or Delete the forwarded mail!
  •  Enter your desire forwarding address

  • Type in email of your team member then click Next.
  • Confirm the email address.  

  • Click Proceed.
  • On the other mail account, you should receive an email with a reference URL to confirm.  

  • Once this is confirmed, this is in effect.
  • Now, switch back to your AFS Google account and configure email forward in this same picture.

Attention: Please do not forget to remove your forwarding when you want to stop the forwarding.

For more detail settings, please follow this original Google Help page

Reduce Mail Size using Google Mail

posted Nov 30, 2011, 7:41 PM by Jade Thaveekij   [ updated Dec 6, 2011, 12:32 AM ]

IT Team has prepared below procedures to reduce email size using Google Mail.  

More information will be provided for Lotus Notes platform soon.

Create Support Ticket in IT Service Web

posted Jun 19, 2011, 9:24 PM by Jade Thaveekij   [ updated Jun 19, 2011, 9:30 PM ]

Dear Friends,

IT Team has created a web site  https://www.afsglobal.org/itservices  as a place to log and track IT Service Requests.  Please logon to  https://www.afsglobal.org/itservices   using your AFS Global access and password.  IT team will follow up IT Requests from this website primarily.  

For those who are still using Lotus Notes, you may continue to create cases there, IT Team will eventually transfer/migrate all contents to this web version soon.

Google Announcements

posted May 4, 2011, 1:04 AM by Jade Thaveekij

Google did announce some infrastructure updates as of May 4, 2011.  For details of the changes, please refer here

Gmail Notifier

posted Mar 29, 2011, 9:16 PM by Nick Cooper

The Gmail Notifier allows Google Apps users to set their online Gmail page as their default mail client. This means that if you click an email button anywhere your web browser will launch, you will be signed into Google Apps and a new blank pre addressed email will be open. This is a very useful feature for Google Apps users which the IT Team strongly advises Partners to use, especially when working with the new online Directory.

Beyond this core feature is also gives you quick links to many common tasks from the desktop as well as your most recent mail, up-and-coming meetings and announcements

If you would like any advise on how to setup this plugin, please contact Nick, Fabricia or Ton in the IT Team

Google Adds Email Delegation to Google Apps

posted Jan 5, 2011, 11:10 PM by Nick Cooper

Google has now added its email delegation features to the Educational version of Google Apps which AFS uses. This is an extremely usful addition to the suit of tools, with Partner staff now able to view the inbox and send email of other colleagues on their behalf. For a explanation of how to set this feature up, please see the video below.

Google adds new features to Google Docs

posted Apr 20, 2010, 10:17 PM by Nick Cooper   [ updated Apr 20, 2010, 10:35 PM ]

Google has added a huge number of new features to Google Docs recently (more than 50). For a complete list of these new features please click here, however, below is a short list of the highlights:

Google Docs:
  • Upload and share any file type
  • Create drawing, image and flow chart
  • Share folders as well as individual files
  • Bulk uploads
  • Translate documents
  • Multiple form improvements
  • Improved email functionality for documents
  • 'Snap to grid' inclusion

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